FREQUENTLY ASKED QUESTIONS
Questions are good. Here are the answers.
Learn how Elah works, how AI fits into the modern practitioner workflow, what happens throughout a client case and how Elah is designed to support human judgment rather than replace it.
GENERAL
Understanding Elah.
What is Elah?
Elah is an AI-assisted practitioner workspace designed primarily for hypnotherapists and transformational mind-body practitioners.
It brings preparation, case management, progress tracking, practitioner notes, session tools, content creation and case intelligence into one connected workspace.
Is Elah a CRM or traditional client management system?
No. Elah is not a traditional CRM built around sales pipelines, customer records and contact management.
Elah is a transformation intelligence system centered on practitioner preparation, case continuity and understanding what is happening across the client journey.
Do I need to change how I work to use Elah?
No. Elah is designed to support your existing process rather than force you into a particular methodology.
You can use the features that fit the way you already work and leave out the ones that do not belong in a particular client journey.
Do I have to use every feature in Elah?
No. Elah is a connected workspace, not a rigid sequence of tools you are required to use.
You decide whether a particular case needs AI Intake, Phone Assessment, Progress Tracking, Fusion Reports, Follow Ups, content creation or other available tools.
Do I have to use AI Intake to use Elah?
No. AI Intake is optional.
If you prefer to conduct an assessment yourself, you can use Phone Assessment and still use the rest of the Elah workspace.
Is Elah only for hypnotherapists?
Elah was built primarily around the needs of hypnotherapists, but practitioners using NLP, coaching and other transformational or mind-body approaches may also find parts of the workspace useful.
The relevance of individual tools will depend on your modality and the way you work with clients.
Is Elah available as a mobile app?
Elah does not currently require a native mobile app. The practitioner workspace is designed primarily for a desktop browser where practitioners have room to work across case information and session tools.
Client-facing AI Intake is designed to work well on mobile devices.
Will Elah replace my professional judgment?
No. Elah provides information, structure, observations and practitioner-facing intelligence.
The practitioner remains responsible for deciding what is relevant, how information should be interpreted and what happens next.
Who created Elah?
Elah was designed and developed by Xanadu Artemis, C.Ht., a Certified Hypnotherapist.
Elah grew out of the practical needs of working with clients and the challenge of keeping preparation, progress, practitioner observations and case information connected across the client journey.
INTAKE & ASSESSMENT
Begin sessions with more clarity.
How does Elah AI Intake work?
AI Intake is a guided conversational voice experience that clients can complete before meeting with the practitioner.
Rather than working through a long static form, the client speaks naturally while Elah guides the conversation through a structured intake. The conversation can clarify, deepen or redirect based on what the client communicates.
Is AI Intake a hypnosis session?
No. AI Intake is an information-gathering and practitioner preparation experience. It does not hypnotize the client and does not replace a practitioner-led session.
How long does AI Intake usually take?
A typical conversational intake takes approximately 15 to 20 minutes, although the exact length depends on the client's responses and the intake journey.
What does AI Intake try to understand?
The exact conversation depends on the client journey, presenting concern and intended outcome. Elah can gather information around what the client wants to change, obstacles, motivation, relevant context, personal language and other information that may help the practitioner prepare.
Are all AI Intake options based on goals?
No. A client may enter a practitioner relationship with a specific goal, a presenting problem, a broader case matter or simply something they want to understand or change.
Elah uses different intake journeys to support different types of client situations rather than treating every case as a predefined goal.
Can I review what the client actually said?
Yes. Practitioners can review the intake transcript so the client's own responses remain available alongside practitioner-facing analysis.
What happens after AI Intake is completed?
The practitioner can review the conversation and generate practitioner-facing analysis from the completed intake.
When appropriate, the intake can be connected to the continuing client case where it can contribute to assessment, preparation and later case intelligence.
Can AI Intake help before an initial consultation?
Yes. A practitioner can invite a potential client to complete AI Intake before a consultation so initial context is available in advance.
This can allow consultation time to focus more on fit, scope and next steps rather than spending the entire conversation gathering the client's story.
Elah does not decide whether a client is suitable for your services. That decision remains with the practitioner.
What if I prefer to conduct my own intake?
You can use Elah's Phone Assessment instead.
Phone Assessment allows the practitioner to conduct the assessment directly with the client and capture the information within the case. The resulting assessment can then become part of the continuing case context.
Can Phone Assessment information be used in Fusion Reports?
Yes. A practitioner-led assessment can become part of the case baseline and can contribute to later Signals Fusion Reports along with other available case information.
Can AI Intake be used for personalized hypnosis audio?
Yes. Elah includes a specialized Audio Experience intake for practitioners who create personalized hypnosis audio.
The intake can gather the client's desired outcome, personal language, motivation, relevant circumstances and desired experience so the practitioner has richer context for creating the finished audio.
CASE WORK
Keep the journey connected.
What is the Client Workspace?
The Client Workspace brings together the practitioner-facing information associated with one client case.
Depending on what you use, this may include assessment information, session activity, progress, Case Journal entries, Follow Ups, Signals Fusion Reports and content linked to the case.
What is the Case Journal?
The Case Journal is where practitioners can record continuing observations, reflections and case notes as the client journey develops.
Can Elah include my Case Journal notes in its analysis?
Yes. Relevant Case Journal information can be included when generating a new Signals Fusion Report so practitioner observations can be considered alongside other available case data.
What is the Session Workspace?
Session Workspace helps practitioners keep session-related information together, including reflections, transcripts when available, assignments, techniques and modalities, and reinforcement content.
Can I link scripts and other content to a client case?
Yes. Practitioner-created content such as scripts, metaphors, assignments, reinforcement material and other resources can be connected to a specific case.
This makes it easier to see what was prepared or used during the client journey.
Does Elah include Follow Ups?
Yes. Follow Ups can be used for practitioner reminders and notifications around future dates or relevant client activity.
PROGRESS & FUSION
See what is shifting in between sessions.
What are Progress Trackers?
Progress Trackers are short, practitioner-created daily client check-ins designed to help follow meaningful change between sessions.
You choose the questions that matter for that case and the client can complete the check-in through a private link.
Can I customize Progress Tracker questions?
Yes. Progress Trackers are designed around the individual case. The practitioner chooses the questions and determines which direction represents improvement for the measures being followed.
What is a Signals Fusion Report?
A Signals Fusion Report brings together relevant information available throughout the client journey and evaluates it as one connected case.
Depending on what is available, this can include AI Intake or practitioner-led assessment, Progress Tracker responses, Case Journal notes, session information, transcripts and other relevant case context.
Why is it called Signals Fusion?
Because Elah does not evaluate the case from only one source.
Progress data may show one change. A practitioner observation may add another piece of context. An assessment establishes a baseline. A transcript may reveal recurring language or themes.
Fusion brings those signals together so they can be considered as part of a larger whole.
Are Signals Fusion Reports updated automatically?
No. Fusion Reports are generated manually.
When you request a new report, Elah can evaluate the information currently available in the case rather than relying on an older snapshot.
Can I run another Fusion Report later?
Yes. That is one of the main purposes of Fusion.
As new Progress Tracker responses, Case Journal entries, session information and other signals become available, a later report may show a different picture of the case.
Does Fusion consider previous reports?
Yes. Previous Fusion Reports can provide useful comparison context so the practitioner can see what may have changed since an earlier view of the case.
Why are the intake and assessment considered a baseline?
The original intake or assessment describes where the client was when the case began, including presenting problem, goals, desired outcomes, patterns, circumstances and starting context.
As the client progresses, newer information can be considered against that baseline to help the practitioner understand how the case may be changing.
Does a Fusion Report tell me what I should do with my client?
No. Fusion Reports are practitioner-support tools.
Elah may surface patterns, changes, relationships or areas worth considering, but the practitioner decides what those observations mean and how to proceed.
PRICING
Simple access. No feature tiers.
How much does Elah cost?
Standard practitioner access is $89 per month or $1,068 when billed annually.
Monthly and annual practitioner subscribers receive the same complete Elah workspace.
Is there a free trial?
Elah does not currently offer a free practitioner subscription trial.
You can, however, experience the public AI Intake before deciding whether Elah fits your workflow.
Can I cancel my subscription?
Yes. You can cancel future renewal of your subscription. Access continues according to your current billing period and applicable subscription terms.
Will my subscription price increase later?
Your subscription rate remains locked while that subscription remains continuously active.
What is the New Practitioner Rate?
Eligible practitioners during their first 12 months after certification can apply for a reduced rate of $30 per month.
How do I qualify for the New Practitioner Rate?
Applicants verify their email address and submit certification information, including the training organization, certification date and a copy of the certification.
Applications are reviewed before discounted subscription access is provided.
WHITE LABEL
Your brand. Your voice. Your niche.
Do you offer a White Label option?
Yes. Elah offers White Label licensing for the conversational AI Intake technology.
It is a branded AI Intake deployment for one licensed practice or organization. It is not a license to resell the entire Elah practitioner platform.
What does a White Label client experience look like?
Clients can enter the intake through a branded subdomain such as sessions.yourpractice.com and experience the intake under the licensee's brand.
Can White Label clients choose their own voice?
Yes. White Label clients can use a preferred compatible text-to-speech provider and selected voice rather than the standard Elah voice.
Can White Label clients customize client journeys?
Yes. Client journeys can be configured around the presenting concerns, goals, services and specialties relevant to the licensed practice.
This means the available intake experiences can reflect the kinds of cases and client needs the practice actually works with rather than being limited to Elah's standard setup.
Does every White Label intake have to follow the same client journey?
No. A White Label deployment can include multiple intake journeys designed around different presenting concerns, goals, services or specialties within the licensed practice.
How many practitioner seats are included?
The standard White Label AI Intake license includes two practitioner seats within one branded deployment.
Can White Label clients create accounts for other practitioners?
No. The standard license does not include tenant creation, sublicensing or reseller rights.
Is Elah source code included with White Label?
No. White Label provides access to hosted Elah Intake technology. Source code is not distributed.
Who pays for AI and voice usage?
White Label licensees supply and fund their own compatible AI model and text-to-speech service accounts.
How much does White Label AI Intake cost?
Standard White Label AI Intake starts at $7,500 per year plus a $2,500 one-time implementation fee.
Larger organizations, additional seats and custom development are quoted separately.
PRIVACY
Useful context. Less identity exposure.
Is client data stored on the platform?
Elah stores the case information needed to support the practitioner workspace, while deliberately minimizing unnecessary client identity exposure.
The case workflow does not require storing client email addresses, phone numbers or last names. Cases are organized around secure case references.
AI Intake uses limited identity information, such as the client's first name and case reference, rather than building a traditional client contact profile.
Does Elah store client audio recordings from AI Intake?
No. Voice is processed during the conversational intake, but the client's audio is not retained as a stored session recording.
Is client information used to train AI models?
No. Client information is not used to train Elah's underlying AI models.
Does Elah diagnose clients?
No. Elah is a practitioner support and case intelligence system. It does not replace practitioner assessment, diagnosis or professional judgment.
Is Elah an electronic medical record system?
No. Elah is not designed as an EMR or clinical records platform for regulated medical or behavioral-health practices.
It is designed as a practitioner preparation, continuity and case intelligence workspace.
What happens when Elah connects to another service?
Connected providers remain responsible for their own platforms and data.
Elah can surface authorized information in practitioner context while the connected provider remains the system of record.
Can client information be deleted?
Yes. Client information associated with Elah can be deleted upon request, subject to applicable operational or legal requirements.
COMMUNITY & CONTENT
More ways to support your practice.
What is the Elah Community Hub?
Community Hub is a practitioner bulletin and opportunity space designed around professional collaboration.
Practitioners can discover requests, referrals, mentorship opportunities, practice support, collaborations and other practitioner-to-practitioner activity.
Is Community Hub a social media feed?
No. Community Hub is designed around useful professional announcements and opportunities rather than follower counts, personal feeds or endless social posting.
What is Community Pulse?
Community Pulse surfaces recent community activity inside the practitioner Activity Deck so useful announcements can be noticed without constantly checking a separate community page.
Can Elah help me create hypnosis content?
Yes. Elah includes tools for creating practitioner content such as scripts, metaphors, assignments and reinforcement material.
Relevant content can also be connected to a specific client case so the practitioner can see what was prepared or used during the journey.
What is Audio Experience?
Audio Experience is a specialized client journey for practitioners who create personalized hypnosis audio.
It gathers individualized client context before the practitioner creates the finished audio, allowing personalized audio services to scale without requiring a live consultation before every order.
MORE QUESTIONS?
Explore Elah for yourself.
See the complete practitioner workspace, experience conversational AI Intake or contact Elah if you need help deciding how the platform fits your practice.